Commercial vehicles are not known for offering touchscreen infotainment system, but the Tata Intra series (V30 and V70) comes with one. Users and industry observers have debated the necessity and practicality of this feature in a work oriented vehicle. Supporters say it improves driver comfort and productivity, providing functions such as navigation and hands free calling. But critics dismiss it as an unnecessary luxury that will only add to the cost of the vehicle and possibly divert drivers' attention at the wheel. The conversation expands to larger questions around what the changing expectations are for commercial vehicles and if features commonly reserved for passenger cars are quickly becoming the new standard in this segment. It makes points as it relates to driver retention, vehicle resale value, and the functionality versus functional balance for work vehicles.