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I bought an electric scooty eight months ago and I am extremely dissatisfied. Not only is the battery malfunctioning, but the tire has also developed a dangerous bubble. These issues, along with the previously mentioned wobbling, have made the ride uncomfortable and risky. To make matters worse, the customer service has been unresponsive and unhelpful. I strongly discourage anyone from purchasing this product due to its unacceptable quality and lack of support. I will clime the battery warranty before two months but I'm still not received the battery. Please don't buying hero electric scooters.
Cons: Customer service not good
I recently purchased an NYX E-5 and as happy to be able to save both the environment and money. However, after a few days, I have encountered several issues. Firstly, the seat lock was not working and I was unable to charge the battery because the charger was locked in the seat. I managed to open the seat and charge the battery. Upon visiting the workshop, the mechanic found some wires had burnt near the connector and he replaced it.
The same issue occurred a few days later and a mechanic from the workshop was reluctant to come, but eventually agreed after I requested, and charged me Rs. 200 for the visit. When I arrived at the workshop, the engineer identified that the wire near the connector had burnt again and replaced it. Additionally, the charger socket was not functioning, which he changed. The entire visit took me 3 hours and I was very frustrated.
Thankfully, when I went to the workshop on another occasion, two engineers from Hero Electric were already present and they assisted me in resolving the issue.
The price of this e-bike is not the best compared to other models. It is quite noisy when ridden on bumpy roads, and the mileage could be improved. Additionally, the front space could be larger and the design could be more stylish. Furthermore, the headlight focus is not optimal.
Company claims to provide 60km of running on 8 hours of charging, which is not true. The maximum distance you can ride is 45 km, and the distance will decrease when you use the headlight. Additionally, service and showroom points do not have permanent employees, which means if you have any problems with your vehicle, you may have to wait for at least three months before you can ride it again. I have experienced this before, so I suggest you think twice before purchasing.