Worst Buying Experience of Royal Enfield Himalayan
I am M. Rakesh Reddy from Hyderabad.. I have booked Royal Enfield Himalayan on March 17th and I was the 1st to book in SVR Motors and Engineering showroom..instead of that yesterday I got an SMS saying that as per requested by you we have postponed your delivery date by 4 days..which I dint so i called them up..they started telling due to some system error you got that message..I said ok and hang up..then I got doubt.. and when up to showroom saw that they have delivered the motorcycle to some one else instead of me..now I asked them they stared telling some stories like he booked on line before it launched...which never happen...then I told them I ll take matter to higher management...and I went now after 2 hours they called me and told we have a bike available for you... Now the real problem started they have given me a defective motorcycle...in which battery icon is not going off even after engine is on...and they know that there was a problem with this bike still thy gave me the bike..now today (23/4/2016) the bike is not starting at all... Now they have torn it down in parts to search for the defect and finally solved the issue but I am not happy they way they did it the new bike is now full of scratches on the black frame of the bike where battery goes...and I don't think i can take that bike for long rides after seeing what happen with the bike and I am not even confident on the Himalayan bike any more...I even have images of the bike when they opened half engine....and took out all wiring of my bike.....
Best Features: Looks are the best
Pros: Good for off road
Cons: Poor customer service