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You Can Now Buy Hero Bikes and Scooters on WhatsApp!
Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp. Hero MotoCorp customers will now...
Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp.
Hero MotoCorp customers will now be able to avail themselves a host of services from an easy-to interact menu-based chatbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers with a seamless and easy-access engagement.
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You Can Now Buy Hero Bikes and Scooters on WhatsApp![/caption]
Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.
Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –
You Can Now Buy Hero Bikes and Scooters on WhatsApp![/caption]
Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.
Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –
- Service booking and post-service feedback
- Real-time status check of the vehicle under repair
- Locating nearest workshop and showroom
- Self-Job-card initiation
- Vehicle enquiry and bookings
- Service and maintenance schedule
- Digital Sales and service invoice copy
- Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos
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Immanuel Raja is an Automotive Writer with 8 years of experience covering the Indian automotive landscape. He specializes in Electric Vehicles and Hybrid Technology, with particular expertise in battery systems, charging infrastructure, and the integration of alternative powertrains in Indian road conditions. Raja has extensively tested over 200 vehicles across various segments, from entry-level EVs to premium hybrids, developing nuanced insights into their performance on India's diverse and challenging roads. His analysis encompasses both technical specifications and practical ownership considerations that matter to Indian consumers, including charging accessibility, maintenance costs, and performance in extreme weather conditions. With a finger on the pulse of India's evolving automotive preferences, Raja delivers clear, factual assessments that help readers navigate the transition to electrified mobility in the context of India's unique market dynamics.
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