What are the chances of the Skoda Kylaq matching Maruti and Hyundai in after sales service?
After sales service in Indian automotive market is a crucial factor and sometimes is even responsible for the purchase decision taken for the vehicle. Long known for extensive service networks and affordable maintenance costs, Maruti Suzuki and Hyundai have been the best in the business. However, Skoda has always been criticised for having a lean service network and higher maintenance costs in India. The Kylaq launch is also a push from Skoda to improve the quality of its after sales service, promising lower maintenance costs and more service networks. Potential buyers in smaller cities and towns where Skoda is not so present are still skeptical. Whether or not the Kylaq will succeed in the highly competitive compact SUV segment may very well depend on the company's ability to deliver on its promises of improved service and competitive maintenance costs. That's led to discussions about whether a better product can overcome entrenched perceptions and real concerns about the long term ownership cost and convenience of such a vehicle.
Skoda is really upping their game with after sales I think. They have been expanding their network and also the new service packages look quite competitive. It is not Maruti level yet but it is indeed getting there.
No way. Service network wise too, Maruti and Hyundai are miles ahead. Until Skoda can reach as far, especially in smaller towns, they will always be at a disadvantage.
It’s getting there, but let’s face it, it’s going to take years for them to build the kind of trust and network that Maruti and Hyundai have. Service concerns will hold back the Kylaq, though it might be great.
Actually I prefer Skoda's service now. Yes, there are fewer centers, but the service is usually better than what you get with the mass brands. It's more personalized.
It's a trade-off. Skoda gives you a better car, but you might have to put up with slightly more inconvenient service. It’s worth it for me because the driving experience is superior.
In a few years when these cars are out of warranty, the real test will be. It's then, when we'll see if Skoda can really compete on long term ownership costs.
I think people overestimate the service question. How often do you really need to go to the service center? It shouldn't be an issue if the car is well built.
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Discussions and Questions What Are The Chances Of The Skoda Kylaq Matching Maruti And Hyundai In After Sales Service
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