After sales service in Indian automotive market is a crucial factor and sometimes is even responsible for the purchase decision taken for the vehicle. Long known for extensive service networks and affordable maintenance costs, Maruti Suzuki and Hyundai have been the best in the business. However, Skoda has always been criticised for having a lean service network and higher maintenance costs in India. The Kylaq launch is also a push from Skoda to improve the quality of its after sales service, promising lower maintenance costs and more service networks. Potential buyers in smaller cities and towns where Skoda is not so present are still skeptical. Whether or not the Kylaq will succeed in the highly competitive compact SUV segment may very well depend on the company's ability to deliver on its promises of improved service and competitive maintenance costs. That's led to discussions about whether a better product can overcome entrenched perceptions and real concerns about the long term ownership cost and convenience of such a vehicle.