The buyer decision
When a wall-box charger is supplied with a new electric car in India, which documents and support commitments should the buyer collect before delivery and installation?
Community discussions show recurring uncertainty about the paperwork trail between the vehicle invoice, charger supplier, dealer and installer. They are demand signals, not proof of a systemic failure. Exact coverage varies by the invoice, supplied equipment, written charger warranty, installer contract and insurance add-ons.
Home-charger handover checklist
- Equipment identity: Record the charger brand, model, serial number and invoice document.
- Written warranty: Obtain the start date, duration, parts, labour, travel and replacement exclusions.
- Named case owner: Confirm who owns a case across the dealer, charger supplier and installer.
- Commissioning record: Request test results and have a qualified electrician verify protection devices.
- Response timeline: Ask for repair or replacement targets.
- Backup charging: Confirm portable-charger and public-charging alternatives.
- Insurance wording: Check whether charging equipment is covered.
Questions for buyers and owners
- Which charger documents did your dealer provide?
- Was responsibility clear between the dealer, supplier and installer?
- Did the commissioning report record safety checks?
- What backup charging plan works for you?
- Does your insurance name charging equipment?
