Tata Motors, a key player in India's electric vehicle market, recently launched the Punch EV. However, a Gurugram resident, Ranjit Mehta, shares a harrowing experience of facing critical issues with his newly purchased Punch EV, raising questions about quality control and customer satisfaction.
Brake and Gearbox Issues
Within hours of taking delivery on January 31, 2024, Mehta noticed problems with the brakes and a malfunctioning gearbox. A video posted on social media demonstrated the gear dial's unresponsiveness, with the motor accelerating even when the brake pedal was fully pressed.
Missed Pre-Delivery Inspection (PDI)
Mehta claimed his Punch EV hadn't undergone the essential PDI process, crucial for identifying and rectifying potential issues before customer handover. An audio recording of the dealership's acknowledgment added to his concerns.
Replacement Troubles
Tata Motors, acknowledging the issues, offered a replacement under warranty. However, the replacement vehicle exhibited the same motor issue. Mehta expressed frustration and claimed an additional charge for the replacement, despite being within the warranty period.
Customer Voice on Social Media
Mehta took to social media, particularly X (formerly Twitter), to voice his concerns. Tata Motors responded, requesting time to investigate and promising an update. The response, while acknowledging the problem, leaves customers uncertain about the resolution.
As Tata Motors strives to play a pivotal role in India's electric mobility revolution, incidents like Mehta's can undermine customer trust. Quality control lapses and technical glitches not only impact individual experiences but also influence potential buyers' confidence in electric vehicle technology. The resolution and transparency Tata Motors demonstrates in addressing these concerns will significantly impact its standing in the growing EV market.