Is the Tour H2's no frills interior a smart move or a missed opportunity?
The interior of the Maruti Tour H2, intended to be used as commercial vehicle, taxi, is very basic and utilitarian. The choice of design has been debated by industry observers, taxi operators and passengers. Others say that the stripped down interior is a practical approach to a vehicle that will be heavily used and will see lots of passenger turnover, where durability and ease of cleaning are more important than comfort and luxury. Then there are those who say it’s a missed opportunity to improve the taxi experience, an opportunity lost in the age of ride hailing where the standards for passenger expectations have been raised. The discussion asks about the long term driver comfort, the customer satisfaction and rating, and even if a more refined interior can make up for higher fares or attract a different market segment. It also takes into account how this interior design decision affects the vehicle’s dual use potential as a personal and commercial vehicle.
It's definitely a smart move. The simplicity is something as a taxi driver I appreciate. It's easy to clean, less to break, and less costly. After all, passengers aren’t expecting luxury in a budget taxi.
I disagree. Currently, it is not easy to get a budget taxi that offers a good experience. Higher fares and more customers could be justified by a slightly nicer interior. Maruti had a chance to stand out.
You both don’t get it. About durability is the basic interior. With constant use, these cars go through hell. Fancy interiors would not make for cheap upkeep and downtime for repairs.
I use taxis a lot and actually prefer the no frills interior. Somehow it feels more hygienic. I don't need luxury, just a clean functional space for the short ride.
I believe Maruti should have given two interior options, one as basic for budget fleets and another slightly upgraded for operators aiming at higher end market. It would've been the be all and end all.
The interior is stripped down and terrible for drivers who spend hours every day in the car. If the working conditions and job satisfaction could just be a little more comfortable, they'd do better.
It’s all about cost cutting. Maruti offers bare minimum to maximize profits. It’s smart business, but it’s not great for improving the quality of taxi services.
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