Is Hyundai Tucson's soft suspension a boon or a bane?

It’s been known for years for its comfortable ride thanks to its soft suspension setting. However, despite this making for a comfortable ride when running on smooth roads and helps smoothing out bumps and potholes, some drivers complain that it's too floaty. However, this suspension tuning can give you more body roll in corners, and less engaging feel, for those who prefer something sportier. Also, the soft setup may not be the best for fully loaded trips or for towing. On the flip side, it’s great for daily commutes and long highway drives in poor road conditions. The question at hand is whether or not this comfort oriented approach is the right thing to do for a modern crossover SUV, or if there should be an option for a sportier suspension for those looking for a more dynamic driving experience.